Technical Support Specialist

Oak Valley Hospital District is currently seeking a dynamic Technical Support Specialist who will embrace our mission, vision, and values. This individual must have a passion for nursing excellence and be willing to provide outstanding patient and family supported care.

Created to provide residents of Oakdale and the surrounding rural communities with access to superior quality medical information, treatment and care, Oak Valley Hospital District was formed in 1968 and has evolved to meet the changing medical needs of the local community. With a hospital and emergency department, skilled nursing facility, four healthcare clinics, occupational healthcare clinic, and an ambulance company, OVHD is well equipped to care of our incredible community.

Why Work Here?

Oak Valley Hospital District features a staff that provides compassionate critical care and delivers exceptional patient experiences. We offer a competitive salary, one-on-one patient care, and regular evaluations.

Our full-time employees enjoy a comprehensive benefit package, including medical, dental, vision, employer-paid life insurance, EAP, 401(a) pension plan, optional 403(b) and 457 retirement plans with immediate eligibility, and a tuition reimbursement program. Beyond an outstanding benefit package, we take pride in hiring and working with the best employees. Our accomplished staff reflects the community we serve. They are proof of our commitment to creating a dynamic, inclusive environment that fuels high quality patient care.

At Oak Valley Hospital District we are committed to diversity, equity and inclusion throughout our hiring process. We want to create a place where you belong no matter where you come from, what you look like, or how you identify. We value the visible and invisible qualities that make you who are.

The Technical Support Specialist is responsible for providing technical assistance and support to end users experiencing hardware, software, and network-related issues. This role serves as a key contact for resolving escalated issues from Tier 1 support and requires strong troubleshooting skills, a customer-service mindset, and the ability to work independently or as part of a team.

If this sounds like the opportunity you’ve been waiting for, don’t delay any longer! Apply now and join our talented team of nurses and physicians today and start building the career of your dreams!

Job Requirements

Minimum Education:

• Associate’s degree in computer science, Computer Information, Information Technology, or related field (or equivalent experience).

Minimum Experience/Skills:

• 3 + years of experience in an IT support role, preferably in a Tier 2 or hybrid capacity.
• Proficient in Windows and Windows Server operating systems.
• Proficient with Active Directory, Exchange/Office 365, and basic networking (TCP/IP, DNS, DHCP).
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to manage time effectively and prioritize multiple tasks.
• Experience with Help Desk tools (e.g., Fresh Service, Solar Winds WHD, JIRA Service Desk) is a plus.
• Certifications such as CompTIA A+, Network+, or Microsoft MTA/MCSA are always advantageous.

Licenses/Certificates/Credentials:

• CompTIA A+ preferred

Working Conditions:

• Subject to varying and unpredictable situations
• Exposure to unpleasant elements (accidents, injuries, illness)
• Emergency and crisis situations
• Subject to irregular hours
• Occasional pressure due to multiple calls and inquiries
• After hours on-call required

Pay: $30.00 – $36.00 per hour