Help Paying Your Bill

Payment Plans

There are options of how you can pay your bill, including setting up a payment plan. Please call 209-848-5366 for more information on your bill and potential payment options.

If you’re not deemed eligible for financial assistance but still need help paying your bill,

you can sign up for a no interest, no fee payment plan with our partner, PayZen, by enrolling here.

Medi-cal

Eligibility for financial assistance is based on an evaluation of income and expense information. Monetary assets may be considered as well. Patients must meet eligibility requirements and complete an application to qualify. Eligible patients cannot be charged more than the amounts generally billed for emergency or other medically necessary care.

financial assistance

Oak Valley Hospital District realizes that hospital care can be expensive. To help meet the needs of low-income, uninsured and underinsured patients, Oak Valley Hospital District has a financial assistance program for full charity or discounted care to assist eligible patients who do not have the financial ability to pay their medical bills.

Based on current Federal Poverty Level guidelines, you may qualify for free or discounted care. Eligibility for financial assistance is based on an evaluation of family income. Patients must meet eligibility requirements and complete an application to qualify.

The level of Financial Assistance, such as Charity Care (no charge to the patient) or Discounted Care (a discount to the patient) is based on several factors: Family Income, the patient’s insurance plan and the type of services the patient received. Different discount policies apply based on the Family Income level and insurance status of the patient. Additional sliding fee discounts may be available at OVHD rural health clinics.

OVHD’s discounted amounts under the Financial Assistance Policy are less than OVHD’s Amount Generally Billed. OVHD will limit charges to a patient eligible for Financial Assistance to the amount of payment the hospital would expect, in good faith, to receive for providing services from Medicare or Medi-Cal, whichever is greater.

Household Income	Patient Responsibility for Emergency Medical Care and Medically Necessary Care
200% or less of the Federal Poverty Level	Zero (Full Charity)
201% to 400% of the Federal Poverty Level	Medicare or Medi-Cal Rate (whichever is higher)
> 400% of the Federal Poverty Level	No Discount

To learn more about eligibility and application requirements, the Financial Assistance Policy, the Financial Assistance Application, and the Billing and Collections Policy are linked below.

Financial Assistance Policy

Financial Assistance Application

Billing and Collections Policy

How to Apply

In order to determine your eligibility for financial assistance, you will need to complete the free Financial Assistance Application and provide additional supporting documents. Access the Financial Assistance Application by using the link above. Additionally, it can be accessed in person at the Oak Valley Hospital Main Admitting Department, Emergency Department or Patient Financial Services Department* or by mail if requested by calling 209-848-5366. You must submit your Financial Assistance Application in person or by mail to the Patient Financial Services Department* at:

Oak Valley Hospital District – Patient Financial Services Department
350 South Oak Avenue
Oakdale, CA 95361

More Info

You can request help with your bill or with the application by visiting the Patient Financial Services Department* in person or by calling 209-848-5366.

*Patient Financial Services Department is open Monday through Friday from 8:00 am to 4:30 pm, except holidays.

HOSPITAL BILL COMPLAINT PROGRAM

The Hospital Bill Complaint Program is a state program, which reviews hospital decisions about whether you qualify for help paying your hospital bill. If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program. Go to HospitalBillComplaintProgram.hcai.ca.gov for more information and to file a complaint.